Asyla Trips Support

Need help with something? Here's how to reach us.

Fastest way to reach us: open Asyla Trips, go to Settings → Contact Us, and send your message directly from the app. It's tied to your account, so we can look into it right away.

Prefer email? Write to us at tiltedpen@gmail.com and include your account email so we can find your account.

How flight tracking works

Forward your flight confirmation email to trips@asyla.pro from an email address you've authorized in the app (Settings → Manage Authorized Emails). We'll read the flight details automatically and add the trip to your account.

Common questions

A forwarded email didn't show up as a trip. Confirm the sending address is authorized under Settings → Manage Authorized Emails, then try forwarding again. If it still doesn't appear, contact us with the airline and roughly when you sent it.
I'm not getting flight status notifications. Live tracking and push alerts are only available for flights added from a forwarded confirmation email — trips entered manually don't have live tracking. Make sure notifications are enabled in Settings → Flight Alerts.
I'm locked out of my account. Use "Forgot Password" on the sign-in screen. If you signed up with Sign in with Apple or Google and have no password set, add a recovery email in advance from Settings → Profile & Recovery so you always have a way back in.
I want my data deleted. Go to Settings → Delete Account. This permanently removes your account, trips, and authorized emails and cannot be undone.

For how we handle your data, see our Privacy Policy.